[Intro]
(spoken, dry, telephone-band)
Thank you for calling.
Your estimated wait time is... undetermined.

[Verse 1]
All of our agents are currently busy
All of our agents are currently busy
Your position in the queue is one
Your position in the queue is one
We're experiencing unusually high call volume
Unusually high
Unusually high

[Chorus]
All of our agents are currently busy
(Please continue to hold)
All of our agents are currently busy
(Please continue to hold)
I understand your frustration
I understand, I understand
You are being transferred
(You are being transferred)

[Verse 2]
This call may be recorded for training purposes
This call may be recorded
Please have your account number ready
Please have your account number ready
Press one for billing, two for technical
Three to hear this menu again
Three to hear this menu again

[Chorus]
All of our agents are currently busy
(Please continue to hold)
All of our agents are currently busy
(Please continue to hold)
I understand your frustration
I understand, I understand
You are being transferred
(You are being transferred)

[Bridge]
We value you as a customer
We value you, we value you
Your feedback is important to us
Please stay on the line
Please stay on the line

[Outro]
Please continue to hold
Please continue to hold
Please continue to hold
Please continue to hold
(All of our agents are currently busy)
All of our agents are currently busy
(All of our agents are currently busy)
Thank you for holding.